Warranty Conditions
Dear customers, we always prioritize your satisfaction and trust. We guarantee all the products you purchase.
1. Warranty Period
All our products are under warranty against defects in workmanship and materials for 2 years from the date of purchase.
2. Warranty Scope
The warranty covers only manufacturing and workmanship defects. In the event of such defects, the product will be repaired or replaced.
3. Situations Not Covered by Warranty
The following situations are not covered by the warranty:
- Damages resulting from user error (impact, scratch, dent, etc.).
- Damage caused by contact with chemical substances (perfume, cleaning agents, etc.).
- Conditions resulting from normal wear and tear.
- Any repairs and modifications made by unauthorized persons.
4. Warranty Claim
In order to benefit from warranty service, we request the presentation of an invoice or certificate.
Please open a request to us via our WhatsApp support line at 0540366 55 55. After your request is reviewed, necessary procedures will be carried out within the scope of warranty.
5. Repair and Replacement Process
Repairs can be made to products under warranty. If the same model is not in stock, a replacement can be made with a similar model or the product price can be refunded.
6. Communication
For warranty services and other questions, you can reach us through the following communication channels:
Phone: 0850 255 36 55
Whatsapp: 0540 366 55 55
Email: info@izgikuyumculuk.com
