No, you can order from our site without becoming a member. However, if you become a member, you can easily track your orders and be the first to be informed about special campaigns and opportunities.

Yes, you can shop from Izgi Kuyumculuk without being a member. However, creating a membership makes your shopping experience more advantageous and faster.

You can use the "I Forgot My Password" option by clicking the "Log In" button in the upper right corner of the homepage. A password reset link will be sent to your e-mail address registered in the system.

After logging into your account, you can easily update your personal information and contact information via the “My Account” page.

Yes, as İzgi Kuyumculuk, we protect your personal data and attach great importance to your privacy. All your information is encrypted with a 256-bit SSL certificate and stored securely.

If you wish to cancel your membership, you can submit your request via our contact form or by sending an e-mail to info@izgikuyumculuk.com .

You can easily order the product you like by adding it to your cart and following the payment steps. You can also shop without being a member.

You can shop securely on our website using credit card, debit card, money order/EFT and cash on delivery options.

Yes, we offer installment options for credit cards of partner banks. Details can be viewed on the payment screen.

All payment transactions are encrypted with a 256-bit SSL certificate. Your credit card information is never stored in our system.

Shipping is free for orders over a certain amount. You can see current campaign and shipping details on the cart page.

Products in stock are generally shipped the same day or the next business day. This time may vary depending on stock status.

When your order is shipped, the cargo tracking number will be sent to you via SMS and e-mail. You can also track it from the "My Account > My Orders" section.

If you notice damage to your product during cargo delivery, you must have a report drawn up by the cargo officer and contact us.

Yes, you can return your product within 7 days from the date of receipt. The product must be unused, undamaged and in its original packaging.

You can send your return request to info@izgikuyumculuk.com or to our WhatsApp line at 0540 366 55 55 with your order number, and then send your product to us with the return shipping code given to you.

Yes, product exchange is possible. It is sufficient to contact us for your exchange request. Exchange cannot be made on products that are custom-made or prepared with special measurements.

Once the return is approved, your payment will be transferred to your account within 14 business days according to your payment method. The return process begins after the cargo reaches us.